The Impact of Organization’s Leadership and Training and Development on Employees’ Satisfaction in Casual Dining Restaurants in Egypt: The Mediating Role of the Work Environment

Document Type : Original Article

Authors

1 Hotel Management, Faculty of Tourism and Hotels, Minia University, Egypt

2 Faculty of Tourism and Hotels, Luxor University, Egypt

Abstract

According to uncertainty management theory, this research examined the effect of the Organization’s Leadership and Supervision (OLS) and Training and Development (T&D) on employees’ satisfaction among employees of casual restaurants. This research presented the environment of work as a mediating variable to describe and clarify the correlation between OLS, T&D and employees’ satisfaction. This Research developed all measurements using scales suggested by previous authors. The current research depends on the longitudinal form for data collection. A five-point Likert scale used to test the attitude of the participators toward research variables. 135 Participators shared in this survey are full-time workers employed at casual restaurants located at Greater Cairo. Data collected analyzed using SPSS (23) and AMOS (23) statistical tools. Path analysis approach used to test the research conceptual model. The research found that work environment partiallymediates the effect of OLS and T&D on employees’ satisfaction at casual dining restaurants.Casual dining restaurants should develop adequate training programs and care about their work environment to increase employees' satisfaction and adjust their attitude through changing circumstances

Keywords

International Journal of Tourism and Hospitality Management
Volume 3, Issue 1
June 2020
Pages 103-121

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