The Antecedents and Consequences of Job Satisfaction for Rooms Division’s Employees in the Egyptian Hotels

Document Type : Original Article

Authors

1 Faculty of Tourism and Hotels, Luxor University, Egypt

2 Faculty of Tourism and Hotels, Beni Suef University, Egypt

Abstract

With increasing globalization and international competition, the importance of recruiting, retaining and managing resources that can help to increase competitiveness of organizations has become a crucial factor in the success of the hospitality industry. It includes the Organization's ability to retain its employee retention, and to eliminate the intention to turnover to reduce the cost of bringing staff, interviewing and plan training. This study aimed to clarify the factors affecting job satisfaction, as well as the impact of job satisfaction on the employees of the room division in the Egyptian hotels, where the problem of the study was the instability of the employees, in addition to the high rate of job turnover. This research used a questionnaires to collect data, (310) questionnaires were distributed, and (282) were valid for the purposes of the study, and then these data were analyzed using the descriptive analytical method and the SPSS program, to answer hypotheses of this study. The Findings of this study showed that the level of job satisfaction job satisfaction among the employees of the room division in Egyptian five-star hotels was at a moderate degree, and that there are positive relationships that combine, Job Satisfaction and factors such as compensation satisfaction, work engagement that affect employees, and the study recommendation Egyptian hotels Should to pay more attention to compensation and the work environment in order to raising the level of Job Satisfaction, and the turnover of work is reduced for the employees of the room division in Egyptian hotels.

Keywords

International Journal of Tourism and Hospitality Management
Volume 5, Issue 1
June 2022
Pages 273-302

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