The Impact of Supportive Work Environment on Employee’s Turnover Intention in the Egyptian Hotels: The Mediating Role of Employee’s Engagement


1 Faculty of Tourism and Hotels, Luxor University, Egypt

2 Faculty of Tourism and Hospitality, King Salman International University, Sharm El Sheikh, Egypt

3 Researcher, Faculty of Tourism and Hotels, Luxor University, Egypt


The aim of this study is to examine how supportive work environment determinants impact employee turnover intention. Data were collected using questionnaire forms. Distributed among a sample of the employees of 18 four and five-star hotels located in Greater Cairo, Luxor, Hurghada, and Sharm El Sheikh in Egypt. 440 forms were distributed among the participants, and 394 of them were filled out (89.5%) of them. SPSS version 25 was used to statistically analyze the responses of the participants. It was revealed that supervisors support significantly affect employee’s turnover intention. The results of the study also show that a favorable and substantial association exists between a supportive work environment and employees' turnover intention. According to the study, employee engagement has the most influence on whether or not workers want to stay in their present positions. The investigation of the encouraging work environment in Egyptian hotels fills a gap in previous studies and highlights numerous consequences for hotel management.