The Effect of Green and Humanistic Practices of Egyptian Airports on Passenger's Satisfaction “Applied Study on Cairo International Airport”

Authors

1 Faculty of Tourism and Hotels, Luxor ‎University, Egypt

2 Faculty of Tourism and Hotels, ‎Sadat City University, Egypt

3 Captain Airbus A340/330 Egypt Air, Ex. President Egyptian Civil Aviation Authority

Abstract

This study explores the characteristics of Cairo International Airport and their impact on passenger satisfaction, focusing on two key dimensions:  green and humanistic features. The research aims to assess the airport's performance in these areas, identify gaps, and propose recommendations for improvement. A mixed-methods approach was employed, utilizing observation and a survey analyzed through SPSS V.22. The findings reveal varied performance across the dimensions. While humanistic elements showed strong positive impacts on passenger satisfaction, green  features demonstrated moderate effects. Notable strengths include professional personnel security and the availability of human-centric services, such as assistance for disabled passengers. However, significant gaps were identified in the implementation of advanced visible green initiatives and enhanced passenger-centric amenities, such as entertainment options and family-friendly facilities. Statistical analysis confirmed the significant relationships between these characteristics and passenger satisfaction, with humanistic aspects emerging as the most influential. The study underscores the need for strategic investments in green infrastructure, alongside maintaining high standards in human-centric services. These improvements are critical for enhancing passenger experiences and aligning the airport with global standards. The study concludes with actionable recommendations, emphasizing a balanced integration of the dimensions to achieve operational excellence and elevate Cairo International Airport’s global competitiveness.

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