The Impact of Smart Technologies and Safe Measures of Egyptian Airports on Passenger's Satisfaction

Authors

1 Faculty of Tourism and Hotels, Luxor ‎University, Egypt

2 Faculty of Tourism and Hotels, ‎Sadat City University, Egypt

3 Captain Airbus A340/330 Egypt Air, Ex. President Egyptian Civil Aviation Authority

Abstract

This study explores the characteristics of Cairo International Airport and their impact on passenger satisfaction, focusing on two key dimensions: smart and safe features. The research aims to assess the airport's performance in these areas, identify gaps, and propose recommendations for improvement. A mixed-methods approach was employed, utilizing observation and a survey analyzed through SPSS V.22. The findings reveal varied performance across the dimensions. While safety showed strong positive impacts on passenger satisfaction, smart features demonstrated moderate effects. However, significant gaps were identified in the implementation of advanced smart technologies and enhanced passenger-centric amenities. Statistical analysis confirmed the significant relationships between these characteristics and passenger satisfaction, with safety aspects emerging as the most influential. The study underscores the need for strategic investments in smart infrastructure, alongside maintaining high standards in security measures. These improvements are critical for enhancing passenger experiences and aligning the airport with global standards. The study concludes with actionable recommendations, emphasizing a balanced integration of the four dimensions to achieve operational excellence and elevate Cairo International Airport’s global competitiveness.

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