Investigating the Relationship between Organizational Justice and Organizational Excellence in Egyptian Travel Agents

Document Type : Original Article

Authors

1 Faculty of Tourism and Hotels, Minia University, Egypt

2 Faculty of Tourism and Hotel Management, Helwan University, Egypt

3 Faculty of Tourism and Hotels, Luxor University, Egypt

Abstract

Organizational justice represents people’s perceptions about the extent of fair treatment within organizations. It consists of four dimensions; distributive, procedural, informational and interpersonal justice. On the other hand, organizational excellence could be illustrated as the impressive management which leads to the best results. It includes seven dimensions; mission statement, leadership, strategy, knowledge management, products, human resources management and customer relationship management. This study attempts to define the relationship between organizational justice and organizational excellence in Egyptian travel agents. This study applied descriptive methodology which used a cross-sectional design. Questionnaire was implemented to the gather the primary data from the sample of study from 1th August till 20th September 2020. The study included 329 tourism companies who participated with 400 employees, after revising questionnaires; only 358 questionnaires were valid for statistical analysis. The main result is that organizational justice has a predictive ability of organizational excellence in Egyptian travel agents. 

Keywords

International Journal of Tourism and Hospitality Management
Volume 3, Issue 2
December 2020
Pages 65-86

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